Return, Refund & Shipping Policy:
We want you to love your purchase! If there is a problem contact us within 14 days of delivery. Wig travel bags must be unused and in original condition.
Please note that the Shipping Cost of a return and or exchange is the responsibility of the Customer. All orders are shipped within or from Canada and must be returned to Canada.
State of Return /Reason for Return would be either Damaged or Defective.
Process for return please contact us.
Process of refund is the Original payment method.
SHIPPING within Canada - SHIPPING paid by the Customer.
SHIPPING to *USA and WORLDWIDE - SHIPPING/DUTY charges shall apply and are paid by the Customer.
*USA Customer Frequently Asked Questions:
Q: Do you ship to the United States?
A: Yes! We ship nationwide throughout the United States.
Q: Are your prices in U.S. Dollars?
A: All prices on our website are listed in Canadian Dollars (CAD). When you check out, your bank or credit card provider will automatically convert the amount into U.S. Dollars at the current exchange rate.
Q: Will my credit card charge me in USD?
A: Yes—your bank will automatically convert the charge from CAD to USD. You don’t need to do anything.
Q: Are there any customs, duties, or taxes?
A: Most orders under USD $800 enter the United States duty-free, meaning customers typically pay no additional fees on delivery.
Q: How long does shipping to the U.S. take?
A: Delivery times vary by location, but most orders arrive within 5–10 business days.
Q: What payment methods do you accept?
A: We accept Visa and Mastercard
Sarah@loczzonthego.ca
Privacy Policy
Last Updated: May 2026
At Loczz On The Go, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
Information We Collect
When you visit our website, place an order, or contact us, we may collect:
Name
Email address
Shipping and billing address
Phone number
Payment information
Order details
Website usage data through cookies and analytics
How We Use Your Information
We use your information to:
Process and ship orders
Provide customer support
Send order updates and tracking information
Improve our website and shopping experience
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store your full payment details on our servers.
Cookies
Our website may use cookies to improve your browsing experience, analyze website traffic, and help personalize content.
You can disable cookies in your browser settings at any time.
Sharing Your Information
We do not sell or rent your personal information. Your information may only be shared with trusted third-party services needed to operate our business, such as:
Payment processors
Shipping providers
Website hosting platforms
Email marketing services
Data Security
We take reasonable precautions to help protect your personal information and keep it secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact:
Loczz On The Go
Sarah@loczzonthego.ca
www.loczzonthego.ca
Accessibility Statement
Last Updated: May 2026
At Loczz On The Go, we are committed to making our website accessible and inclusive for all visitors, including people with disabilities.
We strive to provide a user-friendly experience by improving accessibility, usability, and navigation across our website.
Our Commitment
We aim to:
Make our website easy to navigate
Use clear and readable text
Support mobile and desktop accessibility
Improve compatibility with assistive technologies where possible
Continuously review and improve accessibility features
Ongoing Improvements
Accessibility is an ongoing effort, and we are always looking for ways to improve the experience for all users.
Need Assistance?
If you experience difficulty accessing any part of our website, have questions, or need support, please contact us and we will do our best to assist you.
Email: Sarah@loczzonthego.ca
Website: www.loczzonthego.ca
Thank you for visiting Loczz On The Go.