We want you to love your purchase! If there is a problem contact us within 14 days of delivery. Wig travel bags must be unused and in original condition.

Please note that the Shipping Cost of a return and or exchange is the responsibility of the Customer. All orders are shipped within or from Canada and must be returned to Canada.

State of Return /Reason for Return would be either Damaged or Defective.

Process for return please contact us.

Process of refund is the Original payment method.

SHIPPING within Canada - SHIPPING paid by the Customer.

SHIPPING to *USA and WORLDWIDE - SHIPPING/DUTY charges shall apply and are paid by the Customer.

*USA Customer Frequently Asked Questions:

 Q: Do you ship to the United States?

A: Yes! We ship nationwide throughout the United States.

Q: Are your prices in U.S. Dollars?

A: All prices on our website are listed in Canadian Dollars (CAD). When you check out, your bank or credit card provider will automatically convert the amount into U.S. Dollars at the current exchange rate.

Q: Will my credit card charge me in USD?

A: Yes—your bank will automatically convert the charge from CAD to USD. You don’t need to do anything.

Q: Are there any customs, duties, or taxes?

A: Most orders under USD $800 enter the United States duty-free, meaning customers typically pay no additional fees on delivery.

Q: How long does shipping to the U.S. take?

A: Delivery times vary by location, but most orders arrive within 5–10 business days.

 Q: What payment methods do you accept?

A: We accept Visa and Mastercard

Sarah@loczzonthego.ca